How can I find out what tests are available and the fees for tests?
Do I have to pay for test sampling bottles or test collection supplies?
No, with the exception of toxicology kits, testing supplies are free
of charge.
Testing supplies can be sent to you via FedEx or USPS by
(a) calling our
order line at
303-692-3074, or
(b)
by clicking here to use our
online order form.
Who receives the invoice?
The laboratory bills the submitting agency or private citizen whose
name
appears on the requisition form. If a third party will be paying
the invoice,
you must notify the laboratory at the time you submit the
specimen or
sample.
Accounts will not be adjusted if the submitter fails to provide this information in advance.
The laboratory does not bill insurance
agencies or Medicaid/Medicare.
When will I receive my invoice?
With the exception of newborn screening, invoices are run monthly,
by
result date.
For example:
If your test has a result date in July, your invoice will
run in
August.
You should receive your invoice around the second
week of
August.
Newborn screening invoices are run twice a month with billing dates
of the 1st through the 15th and the 16th through the last day of the
month.
How can I pay my invoice?
You may send in a check or credit card information to:
Laboratory Services Division - Accounts Receivable
8100 Lowry Blvd.Denver, CO 80230
Be sure to include the bottom portion of your invoice and write the
invoice number on your check.
You may also call the accounts receivable office at 303-692-3070
to pay by credit card. We accept only Visa and Mastercard.
I received a notice from a collection agency.
How can I resolve the outstanding amount?
State policy is to send all unpaid invoices to the state collections
agency.
The laboratory cannot hold accounts from going to the
collection agency
as this is an automatic process. Each outstanding invoice is issued a
separate account number and collection fees are added to the invoice
amount.
To determine which collections notice goes to which laboratory
invoice,
please contact CDPHE accounting at 303-692-2120.
You must pay the total amount listed on the collections notice directly
to the state collection agency to clear the account. Do not remit your
payment to the state laboratory.
I have a question about my invoice, who can I contact?
Please contact the Accounts Receivable office at 303-692-3070.
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